Frequently Asked Questions
Products & Ordering
It’s great to see you again!
We still have your base artwork files (the badge designs) so if you previously ordered by email, you can continue to do so as normal.
To comply with data protection regulations, we have deleted personal information such as email addresses and proofs containing your staff information so if you need a badge you’ve ordered on our old website reprinted, you’ll need to send us the information again.
If you’re ordering by email and you’ve ordered from us previously, just let us know your company name or a previous order number so we can locate your design file.
We’re proud to have no minimum order quantity and even accept orders for just one item.
If you make a special request for a product that we don’t normally stock, we might have to request a minimum order quantity.
Yes, we offer this service free-of-charge!
All we need is your logo and if you have any ideas at all, let us know and we’ll create a few designs for you to choose from.
We offer 2 designs for free and then further sets of 2 designs are charged at £5.
We can also make up to 2 artwork amendments to any of the designs for free then it’s just £1 per amendment. We’re happy to tweak the design until you say it’s perfect!
We’re extremely proud to say that we don’t charge any hidden fees, all you pay for is your products and delivery.
We offer a free design service for up to 2 designs, after which subsequent designs are charged at £5 per set of 2. We offer 2 amendments to designs for free after which subsequent amendments are charged at £1 each. We’ll always let you know if any future amendments or designs will be chargeable.
We print our badges using CMYK inks so we cannot always guarantee an exact Pantone® colour match.
When printing on metal backgrounds, this changes the colour of the print. Light colours can print lighter than they are shown on screen so we’d recommend darker colours for these.
We’ll always try our best to match your Pantone® colour so please feel free to provide the Pantone® coated reference for your colour.
To ensure that our products are used safely, there are some things we can’t print.
These include:
• Any design which resembles an official identity document.
• Any design which contains copyright content which you do not hold the rights to use.
• Any design which contains discriminatory or defamatory content.
• Any design which implies access or permissions that you do not hold.
We always ask that when ordering for your company, you email us from a company email address, for example if you’re ordering for the NHS, we ask that you email us from a @nhs.uk or similar email address.
If you email us from a personal email address, we’ll ask you to resend from your company email address. We’ll occasionally perform some simple verification, for example calling the company to ensure that everything’s in check.
Definitely not, relax and let us do the work.
You can simply create one design and send all of the applicable data for the rest of the badges to us in an email such as photos, names and job titles.
Once we have this, we’ll create visuals for every badge which we’ll send to you for approval before we print them.
Yes you can!
Once we’ve got an artwork file either from yourselves or our design team, you can simply email your card information over in a spreadsheet and photos (if applicable) as email attachments.
We do not accept telephone orders as all orders and badge data must be sent to us digitally. This ensures that no unnecessary mistakes are made.
Absolutely, we’re happy to provide printed cards, badges or lanyards for your production.
Please contact us well in advance of filming in order to discuss your requirement.
If your design utilises real company logos, authorities such as Police, MI5, NHS etc, you’ll be responsible for seeking approval from the relevant persons to use these in your production. We’ll require proof of approval before manufacturing any physical product.
Shipping
Shipping is charged at a flat-rate of £6.50 per order.
All orders are sent on trackable next-day or 2-working day services.
Currently we ship to UK mainland addresses only.
Sorry, we don’t ship to PO boxes at this time.
Once you’ve paid for your order, we may still be able to change the shipping address for a short time but you need to let us know straight away.
If we’re unable to change the shipping address and the order is returned to us, we will need to collect a second delivery charge from you to redeliver to the correct address.
If you’ve entered an incorrect shipping address and the order has been sent, we’ll endeavour to get it back to us. If this isn’t possible, we’ll contact you with options.
Due to the Covid-19 pandemic, unexpected delivery delays may occur due to localised staff shortages and/or restrictions. We apologise for any delays that may occur.
Our processing and production times are as follows:
| ID Cards | 1-2 working days |
| Name Badges | 3-5 working days (+2 for dome coating) |
| Personalised Lanyards | 10-12 working days |
| Non-Personalised Stock Items | 1-2 working days |
Depending on product and quantity, we may be able to expedite processing for you.
This will incur an additional charge and we’d need you to contact us before ordering to make sure we can do it for you.
Orders are sent on a 1-2-day service after the production time.
Our processing and production times vary by product.
If you select ‘Express Delivery’ at the checkout, you’re order will be sent on a next-day delivery service after the production time.
If you need something quickly, email or call us with your exact requirements and we’ll let you know straight away if we can do it for you, we’ll always do our very best!
Payment
We accept all popular credit and debit cards (including American Express), Apple Pay, Google Pay and PayPal.
You can also pay for your order by making a direct bank transfer to us.
Choose ‘Bank Transfer’ as the payment method and use your order number as the payment reference.
Once your order has been paid for and, if applicable, you have approved your digital proofs, you will be unable to modify your order.
If you need to add something to your delivery, let us know as soon as possible and if your original order has not been handed to the courier, we’ll raise a new order with no shipping charge and pop it all together. Please note that this may affect delivery time.
Not at the moment but let us know if this would interest you and we’ll get in touch with you first when we offer this service.
To save money and make less payments, ask us about opening a Call Off account.
We do, just for ID Cards at the moment.
You can purchase a batch of cards (minimum 50) to get the lower price and then call these off as necessary.
You’ll still need to pay shipping, although this is charged differently at £2 per card up to £6.50.
Get in touch with one of our team for details and to request a call-off account.
Yes. If you specialise in promotional goods, get in touch and we’ll get you setup with a reseller account.
Returns
We’re happy to replace any items that we deem to be faulty after inspecting them, however we don’t offer refunds on personalised items.
We’re happy to accept returns on plain items for a replacement or full refund, provided they are unused and in a resalable condition.
You must request a return within 14-days of receiving your order otherwise we’ll assume you’re happy with the items and won’t authorise a return.
If you’re requesting a return, you’ll need to return the goods within 30-days of receiving your order.
This policy does not affect your statutory rights.
Something Else?
There’s no such thing as a silly question, so if you have any questions at all, please get in touch with our team where we’ll be delighted to help.